Refund Policy

1. Summary

• We offer a 14-day money-back guarantee on all purchases.
• Because our products are digital content delivered instantly, there is no statutory right of withdrawal/cancellation once delivery has begun with your consent. The 14-day guarantee is a voluntary commitment we make on top of that — not a legal obligation.
• Request a refund by emailing support@framerecipes.com.

2. 14-Day Money-Back Guarantee

• 2.1 If you are not satisfied with your purchase, contact us within 14 days of the purchase date and we will refund you — no questions asked.
• 2.2 This applies to the full-library unlock purchase (one-time payment, USD $15). There are no subscriptions or recurring charges to refund.
• 2.3 Refunds are issued to the original payment method via our Merchant of Record (Creem). Processing time is typically 5–10 business days after we approve your request, depending on your bank or card issuer.

3. Exceptions (When We May Decline a Refund)

We may decline or limit a refund request if:

• 3.1 More than 14 days have passed since the purchase.
• 3.2 You have already received a refund for the same product or from the same account/email (one refund per customer per product, lifetime).
• 3.3 We reasonably determine that the product has been redistributed, shared, or otherwise used in breach of our Terms of Service (e.g., the Recipe settings or your unlock code have been posted publicly or passed to others). In such cases we may revoke the license instead of refunding.
• 3.4 The request relates to a chargeback or payment dispute already filed with your bank or card issuer. Once a chargeback is filed, we handle the matter through the dispute process and will not issue a separate refund.
• 3.5 The purchase was made through a third-party promoter using a discount code — in that case please contact the promoter first; we will coordinate.

4. What Is Not Refundable

• 4.1 Charges outside the 14-day window.
• 4.2 Amounts withheld or charged by your bank, card issuer, or payment provider (foreign exchange fees, transfer fees, etc.).
• 4.3 Free Recipe downloads (no charge was made — two Recipes in the library are always free to view).

5. How to Request a Refund

Email support@framerecipes.com with:

• Your name and the email used for the purchase
• Order number (found in your confirmation email)
• Product name
• (Optional) Reason — we read every one and use it to improve

We respond within 2 business days. Approved refunds are processed within 5–10 business days.

6. Faulty or Incorrect Delivery

If you did not receive your unlock code, the code does not work, or the product does not match its description, contact us immediately. We will re-send a working code or issue a full refund regardless of the 14-day window. This does not affect your statutory rights.

7. Change of Mind After Unlocking

You acknowledge that because the product is digital content delivered instantly, once you have entered your unlock code you cannot return it in the conventional sense. Our 14-day guarantee exists precisely to cover this situation — so if it doesn't work for you, just ask.

8. One Purchase, Nothing to Cancel

The full-library unlock is a one-time payment. There is no subscription, no auto-renewal, and no recurring charges to cancel. If you ever see a repeat charge you did not expect, contact us immediately — that would be an error and we will fix it.

9. Contact

support@framerecipes.com
Frame Recipes, Jinjiang, Fujian, China